Senior Support Officer

Grade 12
Published on 02/07/2024

Job Description


The Role

As a Senior Support Officer in Communications you will be involved in the following:

Technical duties:

  • Managing procurement-related work, liaising directly with suppliers, and keeping a record of expenses related to the function to update and submit budgets accordingly;
  • Monitoring digital news and print media coverage to circulate as necessary;
  • Managing the Authority's library of third-party publications and subscriptions;               
  • Supporting in the organisation of local and international events;
  • Supporting in the implementation of campaigns, including booking media and procuring merchandise         
  • Taking an active role in the preparation leading to the publication of the Annual Report
  • Supporting with the handling of enquiries received from consumers and corporate clients, under the supervision of the Client Relations Officer;
  • Preparing statistics and reports related to campaigns and the different communications initiatives;
  • Supporting with any content writing for internal and external communication;
  • Other administrative tasks, such as the ordering of stationery and maintaining storage facility.

Interpersonal duties:

  • Handling communications with external parties, providing excellent customer service to people reaching out to the Authority with queries, as well as maintaining relationships with suppliers;
  • Working well in a team environment and supporting colleagues where necessary.

Other duties:

  • Managing different projects while simultaneously meeting deadlines;
  • Handling any other duties as assigned by the function’s Head or line managers and as dependent on the exigencies of the Communications function and the Authority.


About You

You ideally have a Diploma in Marketing, Business or related discipline, OR a comparable recognised related qualification at NQF level 5 duly certified by the Malta Qualifications Recognition Information Centre (MQRIC)*. ECDL certification or an equivalent proof of computer literacy would be an asset. You should also have a good command in both written and spoken Maltese and English.

If you do not have the necessary academic or professional qualifications but you have at least three (3) years working in an administrative or marketing environment, we would still be interested in speaking with you.

Candidates with longer working experience relevant to the role will be preferred.


Other important information

The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.

It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on under MQRIC heading.

The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage

Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate’s appointment liable to termination.

Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates.

Public Call Permit: 633/2024

  • English

  • Maltese